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  Terms and Conditions You are here:Services >>Terms and Conditions

Terms and Conditions

Thank you for giving us the opportunity to provide you with quality service. To ensure a smooth transaction, we ask you to read and agree to the following terms and conditions.

P/O Confirmation
? Once confirmed, all Purchase Orders are NCNR (Non-Cancelable & Non-Returnable).

Quality Guaranty
? All products supplied by Vsolution Electronics are in their original factory packing.
? Vsolution COC (Certificate of Compliance) can be provided upon request.
? We provide you a Quality Guarantee Period of 365 days. Within the warranty period, if products are found with quality problems and/or specification mismatches (excluding operations conducted incorrectly and factitious damages) you have access to an RMA process (please refer to RMA PROCESS).

Shipment Terms
? For your convenience, either shipping term, FOB USA or CIF HK, is available to you for each transaction.
? All goods will be delivered in a timely fashion according to the required date. In case of delayed delivery caused by a Force Majeure event (for example, natural disasters, war, or the failure of third parties, such as suppliers and subcontractors), Vsolution Electronics is excused from liability. Under those circumstances, a new delivery schedule can be discussed and arranged and failed products can be replaced, with expenses charged to customers.

Payment Terms
? All customers are required to offer trade references to set up a customer code in our system.
? According to different conditions of customers, we offer a payment term TT IN ADVANCE,COD,NET 30 DAYS,etc.

RMA Process
? A failure report is needed for an RMA request.
? Returned products will be taken care of by a Vsolution forwarder, under an RMA no. provided by Vsolution.
? Sample tests will be carried out by the manufacturers or by an authorized third party test center.
? The credit note will be released once the failure is confirmed.

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